Refund Policy

Return Policy

• We accept returns within 15 days of the original purchase date.
• The item must be unused, in its original condition, and in its original packaging to be returned.
• All returns must include a receipt or other evidence of purchase.
• Never return an item to the maker.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Items that are broken, missing pieces, or not in their original state (not our fault).

Refund Process

• We will notify you via email if your return is accepted or denied when we receive and review it.
• We will process your refund within 24 to 48 hours if it is authorised. This timeline does not account for the extra time the bank or payment processor may need to finish the transfer.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

1. Verify your bank account once more.
2. Your credit card company may need some time to process your payment.
3. Speak with your bank; a refund may not be posted right away due to processing time.
4. If you’ve completed the aforementioned steps and your refund hasn’t arrived, contact us at [email protected].

Sale Items (if applicable)

• Refunds are only available for items that are regularly priced.
• There are no refunds for sale items.

Exchanges (if applicable)

• We only replace items if they are defective or damaged.
• To request an exchange, email [email protected] and send your item to:

  Pink Salt bricks, 1107 Middle River Road #27, Middle River, MD 21220, United States.

Gifts

• Once the return is received, you will receive a gift credit if the item was tagged as a gift when it was purchased and shipped to you.
• The original buyer will receive the refund if the item was not listed as a gift.

Shipping for Returns

• Pink Salt bricks, 1107 Middle River Road #27, Middle River, MD 21220, USA is the address where returns should be sent.
• The buyer is responsible for paying the return shipping fees, which are not refundable.
• Return shipping fees will be subtracted if you are given a refund.
• Use a trackable shipping service or get shipping insurance for anything costing more than $75.

For any further assistance, reach out to us at [email protected].